Refund Policy
We always strive for the highest standards of quality and transparency — here are the full terms and conditions.
Welcome to BluePeak. We always strive to deliver the highest quality of specialized training in Applied Behavior Analysis. Please read the following refund terms and conditions carefully before enrolling in our courses:
1Recorded courses (pre-available content)
- Request window
- A refund may be requested within 24 hours only of account activation and course purchase.
- Refund condition
- No more than 10% of the video content may have been watched, and no files, learning attachments, templates or training kits may have been downloaded.
- After 48 hours
- No refund may be claimed, given the immediate digital nature of the content.
2Live courses (virtual, online)
- Cancelling before the course starts
- Enrollment may be cancelled with a full refund (minus administrative fees) if requested before the first lecture.
- Withdrawing after the start
- If the live course has started and the participant attended the first three lectures, they may withdraw and receive 100% of the course fee, provided the request is made before the fourth lecture.
- After the fourth lecture
- No refund may be claimed once the fourth lecture or any later lecture has been attended.
3General terms and limitations
- Administrative fees
- When a refund is approved, payment-gateway transfer fees (Visa, Mastercard or local payment services) are deducted, plus a fixed administrative fee of 5% of the enrollment fee.
- Certificates
- No refund may be requested once a course-completion certificate or accredited hours have been issued.
- Refund method
- Refunds are returned to the same card, bank account, e-wallet or InstaPay used for payment, and take 7 to 14 business days.
4How to request a refund
- Contact support
- Contact our support team on WhatsApp at: 00201040902915
For any question about a refund request, contact us directly
Chat on WhatsApp